Refund policy
We are a small business and we love our customers. Our quality control is awesome but if you have a serious problem with a product, please let us know and we can figure it out.
Coffee and Other Food Products
Because coffee and other food products are perishable food items, we do not accept returns or exchanges on coffee, chocolate, or other food products simply because a customer changes their mind, does not like the flavor, or ordered the wrong product or grind.
However, if you receive an incorrect, damaged, defective, or otherwise materially compromised food product, please contact us within 72 hours of delivery at info@figleafcoffeecompany.com. We will review the issue and, when appropriate, provide a replacement, refund, or other reasonable resolution.
For damaged shipments, photographs of the shipping box and the damaged product may be requested so that we can document the claim with the carrier.
Please do not return food products unless we have specifically instructed you to do so.
Equipment and Hard Goods
Unless a product listing specifically states otherwise, equipment and other hard goods are not eligible for return simply because a customer changes their mind or no longer wants the product.
If an item arrives damaged, please contact us within 72 hours of delivery at info@figleafcoffeecompany.com.
For a damaged item, please provide photographs of the product, packaging, shipping label, and any visible damage. For equipment with a serial number, we may also request a photograph of the serial number.
If the manufacturer provides a warranty for the product, warranty claims may be handled directly by the manufacturer. We will assist customers with the process when appropriate.
No product should be returned without first contacting us and receiving return instructions.
If we authorize a return, we will provide instructions regarding the return shipment and whether Fig Leaf Coffee Company or the customer is responsible for return shipping.
Subscriptions
Cancellation Policy: Your non-gift subscription may be cancelled via your subscription portal in your account. You may also cancel by sending an email to sales@figleafcoffeecompany.com or in writing to 12628 Chillicothe Road Chesterland, OH 44026.
Weekly Subscriptions: Weekly subscriptions can be cancelled after a minimum of three weeks (or months) or three cycles. We offer discounted shipping and prevents customers from signing up for subscriptions, cancelling, and signing back up If cancelling via email, please contact us at least 7 days before the date you are scheduled to be charged for your next shipment.
Gift Subscriptions: Gift Subscriptions are prepaid at check out. After the first delivery is made the subscription cannot be cancelled or partially refunded. The address for the subscription can be changed and amended. Gift subscriptions do not renew.