Refund policy

We are a small business and we love our customers. Our quality control is awesome but if you have a serious problem with a product, please let us know and we can figure it out.

Hardgoods (Chemex, Technivorm, AeroPress and Baratza) have a 10 day return policy. After the 10 day window closes, you must take your issue up with the manufacturer. We are a authorized dealer of Chemex, Technivorm, AeroPress and Baratza. All sales on other hardgoods not listed above are final unless damaged upon arrival due to shipping issues. All sales on other hardgoods not listed above are final.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@figleafcoffeecompany.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@figleafcoffeecompany.com  .

International Sales

We do not accept returns of any product on any international sales (sale outside of the United States).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, coffee and chocolate), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns on any coffee products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking/Returned Item Fee

A 35% restocking fee will be assessed for ALL returned items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Subscriptions

Cancellation Policy:  Your non-gift subscription may be cancelled via your subscription portal in your account. You may also cancel by sending an email to sales@figleafcoffeecompany.com or in writing to 12628 Chillicothe Road Chesterland, OH 44026.

Weekly Subscriptions: Weekly subscriptions can be cancelled after a minimum of three weeks (or months) or three cycles. We offer discounted shipping and prevents customers from signing up for subscriptions, cancelling, and signing back up If cancelling via email, please contact us at least 7 days before the date you are scheduled to be charged for your next shipment.

Gift Subscriptions: Gift Subscriptions are prepaid at check out. After the first delivery is made the subscription cannot be cancelled or partially refunded. The address for the subscription can be changed and amended. Gift subscriptions do not renew.