Terms of Service

Effective Date: [9/30/2026]
Last Updated: [9/30/2026]

1. Overview

Welcome to Fig Leaf Coffee Company. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services.

The website is operated by Fig Leaf Coffee Company, LLC (“Fig Leaf,” “we,” “us,” or “our”), an Ohio limited liability company. Throughout the site, the terms “you” and “your” refer to anyone who visits our website, makes a purchase, or otherwise uses our services.

By visiting our website or purchasing from us, you agree to these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our website or services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement to make purchases through our website. If you use the website on behalf of another person or business, you represent that you are authorized to accept these Terms on their behalf.

You agree to use our website only for lawful purposes. You may not use our website to commit fraud, violate applicable laws, interfere with the operation or security of the website, or infringe the rights of others.

You must not attempt to gain unauthorized access to our website, accounts, systems, or customer information.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, website, or legal rights, subject to applicable law.

3. Products and Product Descriptions

Fig Leaf Coffee Company sells roasted coffee and may offer coffee subscriptions, brewing equipment, accessories, and other related products.

We make reasonable efforts to ensure that product descriptions, photographs, prices, tasting notes, roast descriptions, origin information, and other product details are accurate.

Coffee is an agricultural product, and its characteristics can vary between harvests, lots, processing methods, roast batches, and brewing methods. Flavor notes are descriptive impressions of a coffee's aroma and taste, not a guarantee that every customer will perceive the same flavors.

Product photographs and packaging illustrations are provided for informational purposes. Minor differences in appearance, packaging, or presentation may occur.

Product availability is not guaranteed. We may discontinue products, change packaging, limit quantities, or update product descriptions as appropriate. Material changes to an order will be handled in accordance with applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Pricing and Product Availability

Prices, discounts, promotions, and product availability may change without notice before an order is placed.

The price applicable to your purchase is the price displayed at checkout when you submit your order, subject to correction of an obvious pricing or listing error.

If we discover a material pricing or listing error affecting an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If the order is canceled, we will refund any amount paid for the canceled order.

Taxes, shipping charges, and other applicable fees will be displayed at checkout when applicable. You are responsible for charges disclosed before you complete your purchase.

Promotional offers may have additional terms, eligibility requirements, expiration dates, or product exclusions. Unless expressly stated otherwise, promotions cannot be combined with other offers.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the products selected under these Terms.

We reserve the right to accept or decline an order for legitimate reasons, including product unavailability, suspected fraud, payment authorization problems, material listing errors, or shipping restrictions.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to applicable law.

Please review your order carefully before submitting it. If you notice an error, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after processing or shipment has begun.

6. Payment and Billing

You agree to provide current, complete, and accurate billing, contact, and shipping information when placing an order.

You authorize us and our payment service providers to charge the payment method you select for the total amount displayed at checkout, including applicable taxes and shipping charges.

Payments are processed through the payment methods and payment providers made available at checkout. We do not store complete credit card numbers on our own systems.

If a payment is declined, reversed, or otherwise unsuccessful, we may delay processing or cancel the affected order.

You are responsible for keeping your account and payment information current, including information associated with any recurring subscription.

7. Shipping and Delivery

We ship orders according to the Shipping Policy posted on our website and the shipping options available at checkout.

Unless a different processing time is expressly stated, our usual processing time is 2–4 business days. Processing time is separate from carrier transit time. Actual delivery time depends on the shipping service, destination, product availability, and other circumstances.

Delivery dates supplied by a carrier are estimates unless expressly guaranteed. We will comply with applicable laws concerning shipment delays, customer notification, cancellation, and refunds.

You are responsible for providing a complete and accurate shipping address. If you discover an address error, contact us promptly. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is delayed, damaged, missing, or returned to us, please contact us so that we can review the circumstances and determine an appropriate resolution under our Shipping Policy and applicable law.

Our Shipping Policy forms part of these Terms.

8. Refunds, Returns, and Exchanges

Our Refund and Return Policy explains which products are eligible for return, when replacements or refunds may be available, and how to report damaged, defective, incorrect, or missing items.

Because coffee and other food products are perishable, our policy generally does not accept returns of those products simply because a customer changes their mind or dislikes the flavor.

If you receive a damaged, defective, incorrect, or materially compromised product, please contact us using the contact information on our website.

Equipment and other non-food products may be subject to different return conditions, as explained in the Refund and Return Policy or the applicable product listing.

Nothing in these Terms excludes remedies or consumer rights that cannot legally be waived.

Our Refund and Return Policy forms part of these Terms.

9. Coffee Subscriptions and Recurring Orders

Some products may be offered through recurring coffee subscriptions or other recurring-order programs.

Automatic Renewal and Charges

When you enroll in a recurring subscription, you authorize us and our payment providers to charge your selected payment method according to the subscription frequency, price, and other terms disclosed at the time of purchase.

Unless the subscription is expressly identified as prepaid, non-renewing, or otherwise structured differently, recurring subscriptions continue until canceled in accordance with the applicable subscription terms.

Before completing your subscription purchase, review the displayed price, delivery frequency, shipping charges, renewal terms, and any minimum commitment.

Minimum Commitments

Certain subscriptions may require a minimum number of billing cycles. Any minimum commitment must be disclosed on the applicable product page and at checkout before you purchase.

The minimum commitment and cancellation terms applicable to your specific subscription will govern that subscription, subject to applicable law.

Managing and Canceling Subscriptions

You may manage or cancel your subscription through the subscription management portal or by contacting us using the subscription support contact information provided on our website.

Any deadline for preventing the next scheduled charge or shipment must be clearly disclosed before purchase and in the applicable subscription instructions.

We will process cancellation requests in accordance with the applicable subscription terms and law. We will not intentionally make cancellation more difficult than reasonably necessary.

A cancellation generally applies to future subscription orders. It does not automatically cancel an order that has already been processed or shipped, and it does not automatically entitle you to a refund for a prior charge.

Subscription Changes

If supported by the subscription program, you may be able to change your coffee selection, delivery frequency, quantity, or shipping address through your account portal.

Changes must be made before the applicable order reaches the processing cutoff displayed or communicated for your subscription.

Gift Subscriptions

Gift subscriptions are governed by the terms displayed on the applicable gift subscription product page. Whether a gift subscription renews automatically, and whether it can be canceled or refunded, will be disclosed before purchase.

Failed Payments

If a recurring payment fails, we may attempt to collect payment again, contact you to update your payment information, or pause or cancel future subscription orders.

Any further payment attempts will be handled in accordance with the subscription terms and applicable law.

10. Discounts, Promotions, and Free Shipping

Discount codes, promotional offers, and free-shipping offers are subject to the conditions disclosed with each offer.

Unless expressly stated otherwise, discounts have no cash value, cannot be redeemed for cash, and cannot be combined with other offers.

Some products, subscription orders, shipping methods, or destinations may be excluded from free-shipping promotions. Applicable exclusions and order thresholds will be communicated on the website or at checkout.

We reserve the right to correct promotional errors and discontinue future promotional offers, subject to any obligations associated with offers already accepted.

11. Intellectual Property

All website content, including text, photographs, graphics, logos, product descriptions, designs, and other materials owned by or licensed to Fig Leaf Coffee Company, is protected by applicable intellectual property laws.

You may access and use this content for personal, noncommercial shopping and informational purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our content without prior written permission, except as permitted by law.

The Fig Leaf Coffee Company name, logo, and other brand elements may not be used in a manner that suggests an unauthorized affiliation, endorsement, or partnership.

Third-party names, trademarks, and logos remain the property of their respective owners.

12. Reviews, Feedback, and Customer Submissions

If you submit a product review, suggestion, photograph, comment, or other content to us, you represent that you have the right to submit it and that it does not violate another person's rights or applicable law.

You retain ownership of content you submit. However, by submitting content for publication or use by Fig Leaf, you grant us a nonexclusive, royalty-free license to use, reproduce, display, and distribute that content in connection with our business, website, and marketing, subject to applicable law and any additional terms disclosed when you submit it.

We may moderate or remove submitted content that we reasonably believe is unlawful, fraudulent, misleading, abusive, defamatory, infringing, or otherwise inappropriate.

We do not promise to publish or retain every submission.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, subscription-management tools, social media platforms, and other applications.

Third-party services are governed by their own terms and privacy practices. We are not responsible for the content or practices of third-party websites that we do not control.

The availability of a third-party service or link does not necessarily constitute an endorsement by Fig Leaf Coffee Company.

Your use of third-party services is subject to the applicable terms and policies of those providers.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have been provided an opportunity to review our Privacy Policy.

Our Privacy Policy does not eliminate any privacy rights you may have under applicable law.

15. Website Availability and Errors

We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee uninterrupted, secure, or error-free operation.

Occasionally, the website may contain typographical errors, inaccurate information, technical issues, or outdated product details. We reserve the right to correct errors and update website content as appropriate.

If an error materially affects an order you have placed, we will work with you to resolve the issue in accordance with applicable law.

We may temporarily suspend or modify portions of the website for maintenance, updates, security, or operational reasons.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, or free of technical errors.

Product-specific warranties, if any, will be described in the applicable product documentation, product listing, or manufacturer's warranty.

Nothing in this section excludes or limits an express warranty we have made or any warranty or consumer protection that applicable law does not permit us to disclaim.

17. Limitation of Liability

To the extent permitted by applicable law, Fig Leaf Coffee Company, LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from your use of the website or purchase of products, where such damages may lawfully be excluded.

To the extent permitted by law, our total liability arising from a particular purchase will not exceed the amount you paid to us for the product or order giving rise to the claim.

These limitations do not apply where prohibited by law, including liability that cannot legally be excluded or limited, or any rights or remedies that applicable law preserves.

Nothing in these Terms limits liability for fraud, intentional misconduct, or other liability that cannot lawfully be limited.

18. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or infringe the rights of others through your use of our services.

If your unlawful conduct or violation of these Terms gives rise to a third-party claim against Fig Leaf Coffee Company, we reserve any rights and remedies available under applicable law.

Nothing in this section requires you to indemnify us for our own unlawful conduct or waives rights that cannot legally be waived.

19. Suspension and Termination

We may suspend or terminate access to website features or services when reasonably necessary because of suspected fraud, security risks, unlawful activity, abuse of our services, or a material violation of these Terms.

Where appropriate, we may contact you to resolve an issue before taking action.

Termination or suspension does not eliminate obligations or rights that arose before termination, including payment obligations for completed purchases or applicable rights to refunds.

Any subscription cancellation resulting from suspension or termination will be handled in accordance with the applicable subscription terms and law.

20. Governing Law

These Terms of Service are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from these Terms or your use of our website will be handled in a court with appropriate jurisdiction, subject to applicable law and any nonwaivable consumer rights.

Nothing in this section prevents a consumer from exercising a right or remedy that applicable law makes available in another jurisdiction.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. The revised Terms will apply from the effective date stated in the updated version, subject to applicable law.

Changes will not retroactively eliminate rights that have already accrued or alter an existing transaction where applicable law prohibits doing so.

We encourage you to review these Terms periodically.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed as necessary. The remaining provisions will continue in effect to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any applicable subscription or promotional terms disclosed before purchase, govern your use of our website and your purchases from Fig Leaf Coffee Company.

If a product-specific or subscription-specific term conflicts with a general provision of these Terms, the specific term will govern that product or subscription only to the extent the difference was clearly disclosed before purchase and is permitted by applicable law.

Nothing in these Terms limits any mandatory rights provided by applicable law.

24. Contact Information

If you have questions about these Terms, please contact us:

Fig Leaf Coffee Company, LLC
12628 Chillicothe Road, Suite G
Chesterland, Ohio 44026
United States

Email: info@figleafcoffeecompany.com
Subscription inquiries: sales@figleafcoffeecompany.com

Thank you for supporting Fig Leaf Coffee Company. We appreciate your business and look forward to sharing our coffee with you.