Shipping policy
Shipping Policy
Order Processing
We generally process and ship orders within 2–4 business days, excluding weekends and holidays.
Some orders may ship sooner. When available, same-day shipping may be offered for qualifying orders placed before our stated daily cutoff time. Same-day shipping availability may vary based on order volume, product availability, holidays, weather, and other circumstances.
You will receive an order confirmation after placing your order and a shipping confirmation when your order has been shipped. The shipping confirmation will generally include tracking information when tracking is available.
Shipping Transit Times
Shipping transit times begin after your order has been shipped. Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed unless we expressly state otherwise.
Once a package has been transferred to the shipping carrier, carrier delays are outside our direct control. We will make reasonable efforts to assist customers when a shipment is delayed or appears to be lost.
Delayed Orders
If we learn that we will not be able to ship an order within the time stated at the time of purchase, we will notify the customer and provide appropriate options consistent with applicable law.
Lost or Missing Packages
If tracking indicates that a package was delivered but you cannot locate it, please first check around the delivery location and with other household members, neighbors, or your building's management if applicable.
Please contact us if you are unable to locate the package. We will make reasonable efforts to assist with the carrier investigation. We cannot guarantee replacement or refund of packages that the carrier confirms were delivered, but we will review each situation individually.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped, contact us as soon as possible and we will make reasonable efforts to correct the address.
If an order has already shipped, we may not be able to change the address. Additional shipping charges may apply to an order that must be reshipped because an incorrect or incomplete address was provided by the customer.
Returned Packages
If a package is returned to us because of an incorrect address, refused delivery, or failure to claim the package, we will contact the customer when practical. Additional shipping charges may apply if the customer requests that the order be shipped again.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible and provide photographs of the shipping box, shipping label, and damaged product. We may use this information to submit a claim with the carrier and determine an appropriate replacement or refund.
Weather and Temperature-Sensitive Products
We may delay shipment of chocolate or other temperature-sensitive products when weather conditions create a reasonable risk of damage during transit. When practical, we will notify customers if weather conditions are expected to affect shipment timing.
Holiday Shipping
Carrier transit times may be longer during periods of increased holiday shipping volume. Customers should place holiday orders early enough to allow for possible carrier delays.
Subscription Shipping
By purchasing a recurring subscription in the amount and frequency referenced at checkout, you will continue to receive and be charged the same amount for each installment until you cancel, pause, or change your subscription preferences. You can always cancel, pause, or change your subscription preferences from your account. The term of your subscription is continuous unless otherwise stated in your specific subscription.
Subscriptions do not qualify for the “free shipping over $XX” offer. The cost of shipping is shown during the check-out process and broken down by line item. If subscription items and non-subscription items are in the same cart, they will be listed with different shipping costs.